Everything you need to know
frequently asked questions
Planning an event comes with plenty of questions, and we’re here to make the process feel simple. Here are a few helpful answers to the questions we hear most often.
booking
This is a commonly asked question from clients?
This is a commonly asked question from clients?
We recommend booking 4–8 weeks in advance. Popular dates and seasons often book months ahead, though we do our best to accommodate last-minute orders based on availability.
How do I reserve my event?
How do I reserve my event?
A signed agreement and non-refundable retainer are required to reserve your event date.
Do you offer payment plans?
Do you offer payment plans?
Yes. Payment plans are available for larger orders. Final payment is due before your event.
What forms of payment do you accept?
What forms of payment do you accept?
Credit/debit cards, ACH, Zelle, and Venmo.
Services
Do you only provide backdrops?
Do you only provide backdrops?
No. We offer custom backdrops, balloon installations, grab-and-go balloon garlands, helium bouquets, custom balloon kits, event signage, seating charts, rentals, full event styling, and much more.
Do you offer custom themes?
Do you offer custom themes?
Absolutely! Every event is designed specifically for your celebration.
Do you deliver?
Do you deliver?
Yes. Delivery, installation, and pickup are available throughout San Diego, Orange, LA County, and surrounding areas.
Can I pick up balloon garlands?
Can I pick up balloon garlands?
Yes! Grab & Go balloon garlands are available for pickup with easy installation instructions.
balloons
How long do balloons last?
How long do balloons last?
Indoor balloon installations typically last several days to a few weeks. Outdoor balloons are affected by weather and generally have a shorter lifespan.
Can balloons be outdoors?
Can balloons be outdoors?
Yes, but sun, wind, rain, and extreme temperatures can affect their appearance and longevity.
Backdrops & rentals
Do I keep the backdrop?
Do I keep the backdrop?
No. Rental backdrops are installed by our team and picked up after your event unless otherwise noted.
Can I keep my custom sign?
Can I keep my custom sign?
Most personalized signs are yours to keep unless specified as a rental.
delivery
Do you travel?
Do you travel?
Yes. Travel fees may apply depending on your venue location.
What if my venue has stairs or limited access?
What if my venue has stairs or limited access?
Please let us know in advance. Additional labor fees may apply for stairs, long walking distances, elevators, or difficult access.
General
Are you insured?
Are you insured?
Yes. Certificates of insurance can be provided upon request if required by your venue.
Can I make changes after booking?
Can I make changes after booking?
Yes, when possible. Changes requested close to your event may incur additional fees depending on the scope.
